GENERAL CONDITIONS OF SALE

GENERAL CONDITIONS OF SALE

Last updated: 12/03/2025

ARTICLE 1 — GENERAL PROVISIONS

These General Terms and Conditions of Sale (referred to as "GTC") govern the transactions carried out on the Operator's website, also referred to as the "Site Operator". These GTC are permanently available on the website for consultation and may be provided to customers by various means upon their request.

For any order placed, agreement to the General Terms and Conditions is mandatory. The customer confirms their acceptance by checking a specific box or clicking a dedicated button, thus confirming that they have read and accepted the General Terms and Conditions before finalizing their purchase.

The buyer's confirmation of the order signifies their agreement with the General Terms and Conditions in force on the date of the order. The Operator undertakes to archive and allow the reproduction of these General Terms and Conditions for future reference.

ARTICLE 2 — DESCRIPTION OF PRODUCTS

The site offers the online sale of the following products: clothing, accessories designated by the term "Product(s)". These products are available to any user, whether an individual or an entity, hereinafter referred to as "Customer".

Each Product is presented with a detailed description either directly provided by the supplier or accessible via an external link to the manufacturer's website. This description highlights the essential characteristics of the product. It is important to note that the product images on the site are not contractual. Instructions for use, if necessary, are available on the site or are provided at the time of delivery. All Products sold comply with the legal standards in force in France.

The Customer assumes full responsibility for the conditions and consequences of his or her access to the site, including any costs imposed by third parties such as Internet service providers, which are his or her responsibility. It is also the Customer's responsibility to ensure that he or she has the necessary equipment to access the site and that it is secure and suitable for the intended use. The Customer must ensure that his or her computer configuration does not pose any security risks and is suitable for browsing the site.

ARTICLE 3 — ORDERS PLACED ON THE SITE

The Site Operator undertakes to ensure the availability of its products, but these are offered within the limits of existing stocks. If a product ordered by the customer becomes unavailable after the order has been placed, despite the Operator's efforts, the latter will inform the customer by email as soon as possible.

The customer will then have the choice between two options:

• Receive a product of equivalent quality and price to the one initially ordered or
• Obtain a refund of the amount of the product ordered no later than thirty (30) days after payment.

Apart from the reimbursement of the unavailable product if the customer opts for this solution, the Operator is not required to pay any cancellation compensation.

Unless otherwise indicated in these T&Cs and without affecting the right of withdrawal provided for by current legislation, orders placed by the customer are considered firm and definitive.

ARTICLE 4 — PAYMENT TERMS

The Customer acknowledges that any order placed on the Site constitutes a financial commitment and that he must make a payment in return for the Product requested.

The Site Operator reserves the right to verify the authenticity of the payment before dispatching the order using all necessary methods.

Regarding transactions, the Site operator accepts the various payment solutions listed on the site.

ARTICLE 5 — PAYMENT OF THE PRICE

The price of the Products at the time of ordering is presented in euros and is inclusive of all taxes (TTC) with the exception of delivery and transport costs (unless otherwise indicated).

During a promotion, the Operator guarantees the application of the promotional rate to all orders placed during the announced promotional period.

Payment must be made in euros (€) only. The total amount becomes payable upon confirmation of the order. The prices displayed take into account any discounts and rebates that the Operator may offer. Additional delivery or transport costs, if applicable, will be added to the price of the Products and clearly specified before the Customer confirms the order.

The total to be paid by the Customer and the details of this amount will be clearly indicated on the order confirmation page.

ARTICLE 6 — FORMATION OF THE CONTRACT

The contract between the Site Operator and the Customer is established as soon as the Customer sends confirmation of their order. This confirmation is made through a process known as "double-click": the Customer selects their products, checks them in their shopping cart, accepts the general terms and conditions of sale (GTC) and proceeds to payment by entering their banking information.

This "double-click" process constitutes an electronic signature which has the same legal value as a handwritten signature and definitively seals the Customer's order.

The Site Operator undertakes to securely store records of orders and invoices as reliable proof of the contract. Unless proven otherwise, these records are recognized as valid proof of the transactions carried out between the Site Operator and its Customers.

The Customer has the right to cancel his order in writing for reasons such as non-conformity of the product, a significant delay in delivery or an unjustified price increase, and may then request a refund of his deposit with interest. For its part, the Site Operator may cancel the order if the Customer refuses delivery or does not finalize payment upon delivery.

ARTICLE 7 — RESERVATION OF OWNERSHIP

The Site Operator remains the exclusive owner of the Products ordered on the Site until payment of the full price, including any shipping costs.

ARTICLE 8 — SHIPPING AND DELIVERY

The online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member country of the European Union and for deliveries in these same geographical areas.

Delivery means the transfer to the Customer of physical possession or control of the Product.

The shipping costs are those specified when finalizing the order and are accepted by validating the order.

The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum period of thirty (30) days after receipt of the order.

Delivery times are announced in working days on the Site when ordering. These times include the preparation and shipping of the order as well as the time provided by the carrier.

The Operator undertakes to ship the Products in accordance with the deadlines announced on each Product sheet and at the basket level, provided that payment for the order has not been previously refused.

However, if one or more Products cannot be delivered within the initially announced timeframe, the Operator will send an email indicating the new delivery date to the Customer.

The Products will be delivered to the address indicated by the Customer when ordering. It is therefore the Customer's responsibility to check that this address does not contain any errors. The Operator cannot be held liable if the address provided by the Customer is incorrect, thus preventing or delaying delivery.

Upon delivery, you may be asked to sign a receipt.

Upon delivery, it is the Customer's responsibility to check that the Products delivered comply with their order and that the package is sealed and undamaged. If this is not the case, the Customer must indicate this on the delivery slip. No complaints regarding the quantity or condition of the Product will be accepted if the complaint has not been noted on the delivery slip.

ARTICLE 9 — RIGHT OF WITHDRAWAL

The Internet user has a period of fourteen (14) days from receipt of the products or conclusion of the contract to exercise his right of withdrawal, without having to justify a reason, and return the product(s) concerned to the seller. This right applies only to unworn, unwashed products in their original condition.

Return procedure
To exercise his right of withdrawal, the Internet user must return the products concerned accompanied by the withdrawal form below, duly completed. The form can be downloaded directly by clicking HERE . If the said form is not printed, the Internet user may exercise his Right of withdrawal on “plain paper” within the Withdrawal Period by respecting the provisions below.

Products can be returned in the following ways:

• Free return to point of sale : You can drop off your package at one of the points of sale of your choice located in the territory.
• Return by post : Return costs are the responsibility of the Internet user. Return address:
  
  

  22 rue Docteur Etienne Gippet BAL 9, 97300 Cayenne, Guyane

Regardless of the return method chosen, the returned product must be accompanied by proof of purchase (invoice or order confirmation).

Return conditions
For a product to be returned, it must meet the following conditions:

• Must not have been worn, washed or damaged.
• Have all original tags attached.
• Be in its original packaging and in perfect condition.
• Do not show any traces of makeup, deodorant or any other stains.

Return costs and proof of deposit
Return costs are the responsibility of the Internet user. It is the Internet user's responsibility to keep proof of delivery of the package. which will be delivered to him by the carrier he has chosen. In the event of loss of the package, no refund can be made without this proof.

Refund
Refunds for returned products and, where applicable, the initial delivery charges will be made within 14 days of receipt of the returned products. The refund will be made using the same payment method used to purchase the order.

• Delivery costs : Delivery costs will only be refunded if the cancellation concerns the entire order. In the event of a partial cancellation, only the amount of the returned products will be refunded.
• Payment by bank card and gift card : If the order was paid for by bank card and gift card, the refund will be made first to the bank card up to the amount paid by bank card, and any balance will be refunded in the form of a virtual gift card.

Refusal to return
The seller reserves the right to refuse any returned product that has been damaged, soiled, incomplete, or worn, except for the product fitting. Returned products that do not comply with the above conditions will not be accepted and will not be refunded.

ARTICLE 10 — CUSTOMER SERVICE

The Customer can contact the Operator's customer service:

• at the following number 0694079172 on the following days and opening hours from Tuesday to Friday from 9:30 a.m. to 5:30 p.m. and Saturday from 9:30 a.m. to 1 p.m.
• by email to contact@claireshowroomguyane.com, indicating your name, telephone number, the subject of your request and the number of the order concerned.

ARTICLE 11 — INTELLECTUAL PROPERTY AND LICENSE TO USE THE SITE

The Operator is the sole owner of all elements present on the Site, including but not limited to all texts, image files, animated or not, photographs, videos, logos, designs, models, software, brands, visual identity, database, structure of the Site and all other elements of intellectual property and other data or information (hereinafter the "Elements") which are protected by French and international laws and regulations relating in particular to intellectual property.

Consequently, none of the Elements of the Site may be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented or exploited in any other way, free of charge or for a fee, by a Client or by a third party, regardless of the means and/or media used, whether known or unknown to date, without the prior express written authorization of the Operator on a case-by-case basis, and the Client is solely responsible for any unauthorized use and/or exploitation.

Furthermore, it is specified that the Operator is not the owner of the content posted online by the Customers for which the latter remain fully responsible and guarantee the Company against any recourse in this regard. The Customers grant the Operator a non-exclusive, transferable, sub-licensable, free of charge, worldwide license for the use of the intellectual property content that they publish on the Site for the entire duration of protection of this content.

The Operator reserves the right to take all legal action against persons who have not respected the prohibitions contained in this article.

ARTICLE 12 — LIABILITY AND LEGAL GUARANTEE OF CONFORMITY

12.1 Liability

The Operator shall not be held liable for non-performance of the contract due to the Client or due to an event qualified as force majeure by the competent courts or due to the unforeseeable and insurmountable act of any third party hereto.

The Operator cannot be held responsible for imported information stored and/or published on the Site by Customers. The Operator cannot be held responsible for any information published by a Customer on the Site and for any direct or indirect damage that this use could cause to a third party, the Customer who originated the publication remaining solely responsible in this regard.

The Customer acknowledges that the characteristics and constraints of the Internet do not allow the security, availability and integrity of data transmissions over the Internet to be guaranteed. Thus, the Operator does not guarantee that the Site and its services will operate without interruption or operating errors. In particular, their operation may be temporarily interrupted for maintenance, updates or technical improvements or to develop their content and/or their presentation.

The Operator cannot be held responsible for the use made of the Site and its services by Customers in violation of these General Conditions and for any direct or indirect damage that such use may cause to a Customer or a third party. In particular, the Operator cannot be held responsible for false declarations made by a Customer and for their behavior towards third parties. In the event that the Operator's liability is sought due to such behavior by one of its Customers, the latter undertakes to guarantee the Operator against any conviction pronounced against it and to reimburse the Operator for all costs, including lawyers' fees incurred for its defense.

The Customer is solely responsible for all content that he/she posts online on the Site, for which he/she expressly declares that he/she has full rights and, as such, guarantees the Operator that he/she will not post online any content that violates third-party rights, particularly intellectual property rights, or that constitutes an attack on individuals (including defamation, insults, etc.), on privacy, or an attack on public order and morality (including condoning crimes against humanity, incitement to racial hatred, child pornography, etc.). In the event of a violation of the laws in force, morality, or these General Conditions, the Operator may automatically exclude Customers who are guilty of such violations and remove information and links to such disputed content. The Operator is considered a host with regard to content posted online by third parties. In this respect, it is recalled that the Operator has no general obligation to monitor the content transmitted or stored via the Site. In the event that the Operator's liability is sought due to content posted online by the Client, the latter undertakes to guarantee the Operator against any conviction pronounced against it and to reimburse the Operator for all costs, in particular lawyers' fees incurred for its defense.

Independently of any additional contractual guarantee (commercial guarantee) which could be granted, the Products benefit from the legal guarantee of conformity provided for in articles L. 217-4 et seq. of the Consumer Code (in particular L. 217-4 to L. 217-14 of the Consumer Code) and the guarantee of hidden defects provided for in articles 1641 to 1649 of the Civil Code.

12.2 Legal guarantee of conformity

When you act under the legal guarantee of conformity (if the product(s) are subject to it):

• you have a period of two (2) years from delivery of the goods to take action;
• you can choose between repair or replacement of the goods subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
• you are exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following delivery of the goods (except used goods).

12.3 Return Procedure

Return Procedure: After notification, the Customer will receive return instructions including the address to which the product should be returned. Products must be returned in their original packaging, complete (accessories, instructions, etc.) and accompanied, if possible, by a copy of the purchase invoice (which can be returned by email).

Return costs: Except in the case of a defective product or proven non-conformity, return costs are the responsibility of the Customer. If the product is recognized as defective or non-compliant by the Operator, all return costs will be reimbursed to the Customer.

Return processing: Upon receipt of returned products, the Operator undertakes to promptly examine the products and inform the Customer of the return process. If the return is validated, the Operator will exchange the product or refund the amounts paid according to the Customer's wishes within 30 days. This period may be extended if additional investigations are required.

Exceptions: Except in the case of a defective product or proven non-conformity, products returned incomplete or damaged by the Customer will not be accepted. The Operator reserves the right to refuse the return if the conditions mentioned are not respected.

12.4 Guarantee of hidden defects

You may decide to implement the guarantee against hidden defects in the item sold within the meaning of Article 1641 of the Civil Code. In this case, you can choose between cancelling the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

Reproduction of articles L. 217-4 L. 217-5 L. 217-7 L. 217-9 and L. 217-12 of the Consumer Code of article 1641 1644 and of the first paragraph of article 1648 of the Civil Code as in force on the date of these General Conditions:

Art. L.217-4 of the Consumer Code: “The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging of the assembly instructions or the installation when this has been placed under his responsibility by the contract or has been carried out under his responsibility.”

Art. L.217—5 of the Consumer Code: “The good is in conformity with the contract:

1. If it is suitable for the use usually expected of a similar good and where applicable:
2. if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
3. if it presents the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, the producer or his representative, in particular in advertising or labeling;
4. Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer brought to the attention of the seller and which the latter has accepted.

Art. L.217—7 of the Consumer Code: “Defects of conformity which appear within twenty-four months from delivery of the goods are presumed to exist at the time of delivery unless proven otherwise.

• For goods sold second-hand, this period is set at six months.
• The seller may challenge this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.

Art. L.217-9 of the Consumer Code: “In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer’s choice if this choice entails a cost that is manifestly disproportionate to the other method, taking into account the value of the goods or the extent of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer.”

Art. L.217—12 of the Consumer Code: “The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.”

Art. 1641 of the Civil Code: “The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended or which reduce this use so much that the buyer would not have acquired it or would have paid a lower price for it if he had known of them.”

Art. 1644 of the Civil Code: “In the case of Articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded or of keeping the item and having part of the price refunded.”

Art. 1648 paragraph 1 of the Civil Code: “The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.”

It is recalled that the search for amicable solutions prior to possible legal action does not interrupt the time limits for the application of legal guarantees or the duration of any possible contractual guarantee.

ARTICLE 13 — PERSONAL DATA

For more information regarding the Operator's use of personal data, please read the Privacy Policy (the "Privacy Policy") carefully. You can consult this Privacy Policy on the Site at any time.

ARTICLE 14 — HYPERTEXT LINKS

Hyperlinks available on the Site may lead to third-party sites not published by the Operator. They are provided solely for the convenience of the Customer to facilitate the use of resources available on the Internet. If the Customer uses these links, he or she will leave the Site and agree to use third-party sites at his or her own risk or, where applicable, in accordance with the conditions that govern them.

The Customer acknowledges that the Operator does not control or contribute in any way to the development of the conditions of use and/or the content applying to or appearing on these third-party sites.

Consequently, the Operator cannot be held responsible in any way whatsoever for these hypertext links.

Furthermore, the Customer acknowledges that the Operator cannot endorse, guarantee or take over all or part of the conditions of use and/or the content of these third-party sites.

The Site may also contain promotional hypertext links and/or advertising banners referring to third-party sites not published by the Operator.

The Operator invites the Customer to report any hyperlink present on the Site which would allow access to a third-party site offering content contrary to the laws and/or morality.

The Client may not use and/or insert a hyperlink pointing to the site without the prior written consent of the Operator on a case-by-case basis.

ARTICLE 15 — REFERENCES

Unless expressly refused, the Customer authorizes the Operator to mention the Customer's first and last name in its communication media (display of notices on the website, etc.).

ARTICLE 16 — GENERAL PROVISION

ENTIRE AGREEMENT OF THE PARTIES

These General Terms and Conditions constitute a contract governing the relationship between the Client and the Operator. They constitute the entirety of the rights and obligations of the Company and the Operator relating to their subject matter. If one or more provisions of these General Terms and Conditions are declared null and void pursuant to a law, regulation or following a final decision of a competent court, the other provisions shall retain their full force and scope. Furthermore, the fact that one of the parties to these General Terms and Conditions does not invoke a breach by the other party of any of the provisions of these General Terms and Conditions shall not be interpreted as a waiver on its part to invoke such a breach in the future.

NOTICE VERIFICATION PROCEDURE

Purpose of verification: The Operator is committed to maintaining the integrity and authenticity of the reviews published on its site. This procedure aims to verify the veracity and relevance of the reviews posted by Customers in order to provide reliable and transparent information to future buyers.

Publication criteria: All customer reviews will be evaluated before publication. Criteria include the review's relevance to the product, the absence of inappropriate, discriminatory, or offensive language, and compliance with applicable legal and ethical guidelines.

Verification method:

1. Purchase Verification: Only Customers who have made a verified purchase may submit a review. The Operator verifies that each review is associated with an actual purchase on the site.
2. Staff Moderation: Reviews are moderated by the Operator to ensure that contributions meet established criteria. The Operator may contact the reviewer to request clarification or additional evidence if necessary.

Right of reply: The Operator reserves the right to respond to any published review to clarify a situation or correct inaccurate information. The right of reply is exercised in a respectful and constructive manner.

Refusal and Removal of Reviews: Reviews that do not meet the publication criteria may be refused or removed after publication if new information indicates that a review no longer meets the verification standards.

Transparency: The Operator undertakes to maintain transparency by displaying all reviews, whether positive or negative, provided they meet the publication criteria.

This procedure helps protect both the interests of Customers and the integrity of the Operator by ensuring that only reliable and authentic reviews influence the reputation of the products offered.

BLOCTEL

The Customer has the option to subscribe to Bloctel services so as not to be contacted by the Operator once the sales contract has been completed (order received). To do so, they must go to the following website: https://www.bloctel.gouv.fr/

CHANGES TO THE CONDITIONS

The Operator reserves the right to modify at any time and without notice the content of the Site or the services available there and/or to temporarily or permanently cease operating all or part of the Site.

Furthermore, the Operator reserves the right to modify the location of the Site on the Internet and these General Conditions at any time and without notice. The Customer is therefore required to refer to these General Conditions before using the Site.

The Customer acknowledges that the Operator cannot be held liable in any way whatsoever towards him or any third party as a result of these modifications, suspensions or cessations.

The Operator advises the Client to save and/or print these General Conditions for safe and long-term storage and to be able to refer to them at any time during the execution of the contract if necessary.

CLAIM — MEDIATION

In the event of a dispute, you should first contact the company's customer service at the following address: contact@claireshowroomguyane.com 0694079172.

In the event of failure of the complaint request to customer service or in the absence of a response from this service within ten (10) days, the Customer may submit the dispute relating to the order form or these General Terms and Conditions opposing it to the Operator to the following mediator:

CM2C.

The mediator will attempt, with complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution. The parties remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.

The customer is also informed that he can use the Online Dispute Resolution (ODR) platform. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

APPLICABLE LAW

These General Conditions are governed, interpreted and applied in accordance with French law.

ACCEPTANCE OF THE GENERAL CONDITIONS BY THE CUSTOMER

The Client acknowledges having carefully read these General Conditions.

By registering on the Site, the Customer confirms having read the General Conditions and accepts them, making him contractually bound by the terms of these General Conditions.

The General Conditions applicable to the Customer are those available on the date of the order, a copy of which dated on that date may be provided to the Customer upon request. It is therefore specified that any modification of the General Conditions which may be made by the Operator will not apply to any order placed previously unless expressly agreed by the Customer at the origin of a given order.

ARTICLE 17 - PAYMENTS IN SEVERAL INSTALLMENTS

 

• The Seller offers its Customers Alma's credit service for the settlement of their purchases and the execution of the payment. This is subject to the Customer's acceptance of the General Terms and Conditions or the credit agreement proposed by Alma.
• Any refusal by Alma to grant credit for an order may result in its cancellation.
• Any termination of the General Terms and Conditions which bind the Customer and the Seller shall result in the termination of the General Terms and Conditions or the credit agreement between Alma and the Customer.
• Payment in three installments is available through our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
• Amount of purchases:
• Only purchases between 50 and 2000 maximum are eligible for payment with Alma
• Fees: By paying in installments with Alma, the Customer does not pay fees.
• Alma is a telepayment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 et seq. of the Civil Code.
• Termination: Any termination of the T&Cs which bind the Seller and the customer, results in the termination of the T&Cs between Alma and the customer.

 

For all complaints related to installment payments, please visit Alma's complaints page: https://support.getalma.eu/

For any problems related to payments in installments, whether it is a failure during a payment attempt or difficulty in paying a due date, please contact Alma directly at the following address: paiement@getalma.eu .

They will be able to provide you with a quick response, tailored to your needs.