Privacy Policy

(GDPR)

Last updated: 12/03/2025

The purpose of this Privacy Policy (the “Privacy Policy”) is to formalize our commitment to respecting the privacy of users of the website https://www.claireshowroomguyane.com/// (the “Site”) operated by the company Claire SAS.

The Privacy Policy and the General Terms and Conditions of Sale of the Site form a contractual whole. All capitalized terms not defined in this Privacy Policy are defined in the General Terms and Conditions of Sale.

As part of the provision of our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016 (“GDPR”) and under the conditions set out below.

Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data in the context of providing our Services or communicating about these Services exclusively in strict compliance with the GDPR.

We only collect adequate and relevant personal data, limited to what is necessary for the purposes for which it is processed. Therefore, you will never be asked to provide personal data considered "sensitive" such as your racial or ethnic origins, your political, philosophical or religious opinions.

By registering on the Site, you authorize us to process your personal data in accordance with the Privacy Policy. If you do not agree to the terms of this Privacy Policy, please refrain from using the Site and the Services.

1. In what cases do we collect your personal data and what data is collected?

We may collect and store your personal data in the following cases:

Navigation on the Site;
Create an account, pay online, place an order, subscribe to a newsletter.
Contact (customer service).

We use your personal data to enable the implementation and management of the Site's Services and to respond to your specific requests. We also use your personal data to operate and improve our Services, our Site, and our approach. This information is used solely by us and allows us to better tailor our Services to your expectations.

If you opted to receive emails and messages from us when you created your Account, you will receive electronic and alphanumeric messages about our products and promotions. We will then use the personal data you provided during registration. You can unsubscribe from these mailings at any time.

1.1 Navigation on the Site

Connection data. Each time you connect to our Site, we collect personal data such as your IP address and the MAC address of your computer, the date and time of connection as well as information about the browser you are using.

Browsing data. We also collect information that identifies how you access the Site, which pages you visit, and for how long. In this context, we may use cookies.

1.2 Creation of an Account

Access to some of our Services may require the prior creation of an Account. In this case, you will be asked to provide certain personal data when creating your Account, including your first and last name, postal address, email address, and telephone number.

1.3 Payment

Some of the Services available may be subject to a charge. For this purpose, you agree that we may use external service providers who may collect personal data in order to enable the proper functioning of credit card payment processing services or any other means of payment and, where applicable, the delivery of products or services.

To pay for your purchase, you must provide your billing details as well as your payment details, including your bank card number, expiry date, security code and the cardholder's name if paying by bank card.

You may also be asked to provide the name of your telecom operator, the model of your mobile phone and a valid mobile number so that we can provide purchasing instructions directly through your mobile phone.

We store your payment details as well as details of the purchases you make. Transaction details are stored either in our systems or with the external service provider. This storage is carried out for internal purposes, including accounting, compliance and legal purposes in accordance with paragraph 5 of this Privacy Policy.

1.4 Subscription to our Newsletter

When creating your Account, you can give your prior consent to receive our newsletters regarding news, new products, services and promotions within the Services.

You can also directly consent to receiving our newsletters by entering your email address in the spaces provided for this purpose on the Site.

In any event, you have the right to withdraw your consent to receiving such newsletters at any time and free of charge.

1.5 Contacts

In order to respond to requests you may make to our Customer Service and to confirm information concerning you, we may use your first name, last name, email address and telephone number.

2. How do we protect your personal data?

We have implemented technical and organizational security measures to ensure the security, integrity, and confidentiality of all your personal data in order to prevent it from being distorted, damaged, or accessed by unauthorized third parties. We ensure an appropriate level of security taking into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of the processing, as well as the risks and their likelihood.

However, it is specified that no security measure is infallible, we are not able to guarantee absolute security of your personal data.

Furthermore, you are responsible for maintaining the confidentiality of the password that allows you to access your Account. Do not share this information with anyone. If you share your computer, remember to log out before leaving a Service.

3. In what cases do we share your personal data?

3.1 Sharing your personal data with third-party companies

When you browse the Site, your personal data may be transmitted to external service providers. These third parties provide a service on our behalf and in our name to enable the proper functioning of credit card payments and other Services.

Personal data may be transferred to countries outside the European Union for the purpose of fulfilling your order.

In accordance with the GDPR, all transfers of personal data to a country located outside the European Union and/or not offering a level of protection considered sufficient by the European Commission have been subject to cross-border flow agreements in accordance with the standard contractual clauses issued by the European Commission.

Other transfers of personal data may be transferred to the United States and are governed by the EU – US PRIVACY SHIELD (European Union-United States Data Protection Shield): click here for more information.

Unless a third party asks you to accept a Privacy Policy and terms of use specific to it, third-party companies that have received your personal data have undertaken to process your personal data solely for the implementation of our Services.

We will never share your personal data with third-party companies for marketing and/or commercial purposes without obtaining your prior consent.

3.2 Sharing with authorities

We may be required to disclose your personal data to administrative or judicial authorities when their disclosure is necessary for the identification, arrest or prosecution of any individual likely to harm our rights, any other user or a third party. Finally, we may be legally required to disclose your personal data and cannot object in this case.

4. How long do we keep your personal data?

We will retain your personal data for a period of 5 years. This period allows us time to process your order and handle return or refund requests beyond the legal guarantee of conformity period.

The legal basis justifying the processing is the consent of the Internet user or the execution of the sales contract.

5. Cookies: how do we use them?

5.1 What is a cookie?

A cookie is a text file that can be stored on a terminal when consulting an online service with browser software. A cookie file allows its issuer, during its validity period, to recognize the terminal concerned each time that terminal accesses digital content containing cookies from the same issuer.

In any event, cookies placed on your browsing device with your consent are destroyed 13 months after they are placed on your device.

5.2 What are the cookies issued on our Site used for?

The cookies we issue allow us to:

To establish statistics and volumes of visits and use of the various elements making up our Site (sections and content visited, routes taken) allowing us to improve the interest and ergonomics of the Site and, where applicable, our products and services;
To adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, depending on the hardware and viewing or reading software that your terminal has;
To store information relating to a form that you have completed on our Site (registration or access to your account) or to products, services or information that you have chosen on our Site (subscribed service, contents of an order basket, etc.);
To allow you to access reserved and personal areas of our Site such as your Account, using identifiers or data that you may have previously provided to us, and to implement security measures, for example when you are asked to log in again to content or a service after a certain period of time.

When you browse the Site, social media cookies may be generated, in particular via sharing buttons which collect personal data.

When you first visit the Site, a cookie banner will appear on the home page. A clickable link provides more information about the purpose and operation of cookies and directs you to this Privacy Policy. Continuing to browse another page of the Site or selecting an element of the Site (including: image, text, link, etc.) constitutes your acceptance of the placement of the cookies in question on your computer.

5.3 How can you control the cookies used?

You can configure your browser software at any time so that cookies are stored on your device or, on the contrary, so that they are rejected (either systematically or depending on their issuer). You can also configure your browser software so that you are asked to accept or reject cookies from time to time before a cookie can be stored on your device.

Please note: any settings may change your Internet browsing experience and your access to certain services requiring the use of cookies. We accept no liability for any consequences related to the degraded functioning of our services resulting from the inability to save or consult the cookies necessary for their operation and which you have refused or deleted. This would be the case if you attempted to access our content or services that require you to identify yourself. This would also be the case when we (or our service providers) could not recognize, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings, or the country from which your terminal appears to be connected to the Internet.

5.4 How to configure your navigation software?

Each browser has different settings for managing cookies and your choices. It is described in your browser's help menu, which will tell you how to change your cookie preferences. Below you will find information about the main browsers.

Internet Explorer / Edge

In Internet Explorer, click the Tools button, then click Internet Options. On the General tab, under Browsing History, click Settings. Click the Show Files button.

Firefox

Go to the Tools tab of the browser and then select the Options menu
In the window that appears, choose Privacy and click Show cookies

Safari

Access Settings via the browser menu (Safari > Preferences)
Click on Privacy.

Google Chrome

Access Settings via the button to the right of the URL bar or via the browser menu (Chrome > Preferences).
Select Advanced Settings
Click on Content Settings and then Cookies.

For more information on cookies, you can consult the CNIL website.

6. What are your rights?

You are the only person who has provided us with the data in our possession through the Site. You have rights over your personal data. In accordance with the regulations on the protection of personal data, in particular Articles 15 to 22 of the GDPR, and after having proven your identity, you have the right to request access to your personal data, rectification, or erasure.

Furthermore, within the limits set by law, you also have the right to object to the processing, to limit it, to decide on the post-mortem fate of your data, to withdraw your consent at any time and the right to the portability of the personal data provided.

You can contact our Data Controller to exercise your rights at the following email address: contact@claireshowroomguyane.com

or to the following postal address: 22 RUE docteur Etienne GIPPET, mailbox 9, 97300 CAYENNE.

7. Can we change the Privacy Policy?

We reserve the right to modify the Privacy Policy at any time. You are therefore advised to review it regularly. If we make any changes, we will post these changes on this page and in other places we deem appropriate, depending on the purpose and significance of the changes.

Your use of the Site after any changes means you accept those changes. If you do not agree to any material changes to this Privacy Policy, you must stop using the Site.

We remind you that you can contact the CNIL directly on the CNIL website or by mail to the following address: Commission Nationale de l'Informatique et des Libertés (CNIL) 3 Place de Fontenoy - TSA 80715 75334 PARIS CEDEX 07.

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